Andora Hats Shipping and Return Policy
Shipping:
Enjoy FREE shipping in the Netherlands, Germany and Belgium. In all other European
countries (including the UK), you pay 15,- for shipping.
Orders placed before 17:00 on business days will be shipped the same day. Currently we
only ship within the EU (including the UK).
Most orders within the Netherlands, Belgium, Germany and Luxembourg are delivered within 2
business days. Shipping to other EU countries will take 2-6 working days. Delays may occur occasionally.
Important note International Shipping:
Payment of duties + taxes is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.
Return Process:
It's crucial to us that you are in love with your newest Andora hat and find the perfect fit for your head. Therefore, you can exchange your hat for a different color FREE of charge within 14 days of receiving your order. E-mail us at info@andora.com with all necessary information.
Return Window: You may return your item(s) within 14 days of receiving your order.
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Return Cost: Returns are at the cost of the customer. The customer is responsible for shipping the item(s) back to our address.
Return Address:
Andora Hats Herestraat 106, 9711LM Groningen, Netherlands.
Refund or Exchange:
If you would like to exchange your item for a different size or color, Andora Hats will cover the cost of the return shipment for the exchanged item.
Instructions for Returns:
For changing your size, please contact our customer service team at info@andorahats.com within 14 days. We'll pay the shipping costs.
If you want to return, please go to our return portal and fill out the information.
Ship the item(s) to the provided return address using a trackable shipping service. Please retain the tracking information for your records.
Refund Processing:
- Refunds will be processed within 5 business days of receiving the returned item(s).
- The refund will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable, and the customer is responsible for return shipping
costs.
Contact Information:
If you have any questions or concerns regarding the return process, please reach out to our customer service team at info@andorahats.com or call us at +31 6 18961765.
Thank you for choosing Andora Hats. We appreciate your business and strive to make your shopping experience enjoyable.
Sincerely,
Team Andora Hats
Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.