Shipping:

Enjoy FREE shipping in the Netherlands, Germany and Belgium. In all other European
countries, you pay 12,95 in Euro for shipping. (UK not available yet).

Orders placed before 17:00 on business days will be shipped the same day. Currently we
only ship within the EU.

Most orders within the Netherlands, Belgium, Germany and Luxembourg are delivered within 2
business days. Shipping to other EU countries will take 2-6 working days. Delays may occur occasionally.

Important note International Shipping:

Payment of duties + taxes is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.

Return Process:

It's crucial to us that you are in love with your newest Andora hat and find the perfect fit for your head. Therefore, you can exchange your hat for a different color FREE of charge within 14 days of receiving your order. E-mail us at info@andora.com with all necessary information.

Return Window: You may return your item(s) within 14 days of receiving your order.

Exchange: If you would like to exchange your item for a different size or color, Andora Hats will cover the cost of the return shipment for the exchanged item. Please send an e-mail to info@andorahats.com with all the information.

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Cost & refund : Returns are at the cost of the customer. You will receive a refund for the returned pieces within 7 business days. The shipping costs will be deducted from the total. The customer is responsible for shipping the item(s) back to our address. Check out the instructions for returns below.

Return Address: Andora Hats Herestraat 106, 9711LM Groningen, Netherlands.

Instructions for Returns:

If you would like to exchange your hat for a different size or color, please contact our customer service team at info@andorahats.com within 14 days. We'll pay the shipping costs.

If you want to fully return your purchase:

1. Please go to our return portal and fill out the information.
2. Pack the package in the original packaging boxes and ensure you are only returning items in their original condition.
3. Ship the item(s) with the provided return label received by filling in the form in our return portal.
4. Receive your refund within 7 business days.

Refund terms:

• Refunds will be processed within 7 business days of receiving the returned item(s).
• The refund will be issued to the original payment method used for the purchase.
• Shipping costs are non-refundable, and the customer is responsible for return shipping
  costs.

Contact Information:

If you have any questions or concerns regarding the shipping or return process, please reach out to our customer service team at info@andorahats.com.

Thank you for choosing Andora Hats.

With love, 

Team Andora Hats