Shipping

Shipping is free within the European Union and the United Kingdom. Shipping to the US costs € 15,95.
We ship your order within 24 hours on business days. In the Netherlands, Belgium, Germany and Luxembourg, your hat usually arrives within 2 business days after shipping. Other EU countries take 2–5 business days. Shipping to the UK and US usually takes 3–6 business days. Shipping to the UK and US might take longer due to customs. Delays can occasionally happen.

Important note on international shipping

Import duties and local taxes outside the EU are paid by the customer. Please check with your local customs office for any costs of shipping goods into your country.

Returns & exchange

Exchange: It's crucial to us that you are in love with your newest Andora hat and find the perfect fit for your head. Therefore, you can exchange your hat for a different size free of charge within 14 days of receiving your order if your shipping address is within the European Union and is not located in a remote area or overseas territory where additional shipping costs apply. Please e-mail us at info@andorahats.com and include your request for the different size. You can then start the exchange by following the instructions for returns below.

For exchanges from the United Kingdom, a fee of € 20 applies to cover part of the shipping costs and customs. For exchanges from other non-EU countries, the costs of the exchange are determined by the shipping costs.

Return window: You may return your item(s) within 14 days of receiving your order.

To be eligible for a return or exchange, your item must be unused, in the same condition as when you received it, and in its original packaging, including the Andora box, also in the same condition as received. If the box is missing, or damaged to the extent that it can no longer be used, € 7 will be deducted from the refund amount.

Return costs & refund

Returns are at the cost of the customer. You will receive a refund for the returned pieces within 7 business days. The cost of the return label will be deducted from the total. The customer is responsible for shipping the item(s) back to our address. Check out the instructions for returns below.
For UK returns and returns from other non-EU countries, the return shipping costs and any applicable import duties will be deducted from the refund amount.

Instructions for returns

Would you like to exchange your hat for a different size? Please e-mail us at info@andorahats.com within 14 days and let us know which size you need.

Would you like to return or exchange your order?

1. Go to our return portal and fill out the form. For an exchange, please also send us an e-mail.
2. Pack your hat in the original packaging, including the Andora box. Only return items in their original condition.
3. Ship your return with the return label you receive after filling out the form in our return portal.
4. You will receive your refund within 7 business days after we receive your return.

Refund terms

To receive a refund, please make sure that:

• You register your return in our return portal within 14 days of receiving your order.
• You send your hat back within 14 days after registering your return.
• Your hat is unused and in the same condition as when you received it.
• Your hat is returned in its original Andora box, also in the same condition as received. If the box is missing, or damaged to the extent that it can no longer be used, € 7 will be deducted from the refund amount.
• You ship the item(s) back to our address following the return instructions above. The cost of the return label is deducted from the refund amount. For returns from the UK and other non-EU countries, any applicable import duties are deducted as well.

Your refund

• Refunds are processed within 7 business days after we receive the returned item(s).
• The refund is issued to the original payment method used for the purchase.

Contact information

Do you have a question about shipping or returns? Please reach out to us at info@andorahats.com.

Return address:
Andora Hats
Turftorenstraat 18
9712 BP Groningen
The Netherlands

Thank you for choosing Andora Hats.

With love,

Team Andora Hats