Privacy policy
ANDORA HATS PRIVACY POLICY
Effective date: 15 October 2026
Andora Hats V.O.F. (“Andora Hats”, “us”, “we”, or “our”) operates the https://andorahats.com/ website (the “Service”).
This page outlines our policies concerning the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
By using the Service, you acknowledge that your information will be processed in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used have the same meanings as in our Terms and Conditions, accessible from https://andorahats.com.
WHO IS RESPONSIBLE FOR YOUR DATA
Andora Hats V.O.F. is the data controller for the personal data processed through the Service.
Andora Hats V.O.F.
Turftorenstraat 18
9712 BP Groningen
The Netherlands
Chamber of Commerce (KvK) number: 90867440
E-mail: willeke@andorahats.com
DEFINITIONS
Service: The https://andorahats.com/ website operated by Andora Hats.
Personal Data: Data about a living individual who can be identified from those data.
Usage Data: Data collected automatically either generated by the use of the Service or from the Service infrastructure itself.
Cookies: Small pieces of data stored on your device.
Data Controller: The natural or legal person who determines the purposes for which and the manner in which any personal information are processed.
Data Processor: Any natural or legal person who processes personal data on behalf of the Data Controller.
INFORMATION COLLECTION AND USE
We collect different types of information to provide and enhance our Service.
TYPES OF DATA COLLECTED
PERSONAL DATA
While using our Service, we may ask you to provide personally identifiable information, including but not limited to:
Email address
First name and last name
Phone number
Address, ZIP/Postal code, City, Country
Order and payment details (such as products ordered, order value and payment status)
Communication with our customer service (such as e-mails and messages about sizes, exchanges and returns)
Reviews you choose to leave on our Service
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing materials, and other information of interest, but only if you have given your consent or if you are an existing customer and we send you information about similar products. You can opt out of receiving these communications at any time by following the unsubscribe link provided in any email we send.
USAGE DATA
We collect information on how the Service is accessed and used, such as IP address, browser type, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.
LOCATION DATA
We may use and store information about your location with your permission to provide features and customize our Service.
TRACKING & COOKIES DATA
We use cookies and similar tracking technologies to track activity on our Service. Functional cookies are necessary for the Service to work (for example to keep products in your shopping cart). Analytical and marketing cookies are only placed after you have given your consent via our cookie banner. You can change or withdraw your consent at any time via the cookie settings on our website or through your browser settings.
USE OF DATA
Andora Hats uses collected data for various purposes, including:
Processing and delivering your orders, exchanges and returns
Providing and maintaining our Service
Notifying you about changes to our Service
Allowing you to participate in interactive features, such as leaving a review
Providing customer support
Analyzing and improving our Service
Monitoring usage and addressing technical issues
Providing news, special offers, and information about goods, services, and events
Showing relevant advertisements on social media and other platforms
Complying with our legal obligations, such as tax and accounting obligations
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GDPR
For users from the European Economic Area (EEA), we process your personal data on the following legal bases:
Performance of a contract: to process, ship, exchange and refund your orders and to provide customer service.
Consent: for newsletters (unless you are an existing customer), analytical and marketing cookies, and personalized advertising. You can withdraw your consent at any time.
Legitimate interests: to improve our Service, prevent fraud, secure our website, and send existing customers information about similar products.
Legal obligation: to comply with tax, accounting and other legal requirements.
RETENTION OF DATA
Andora Hats will retain your Personal Data only as long as is necessary for the purposes set out in this Privacy Policy. In particular:
Order and invoice data: 7 years, as required by Dutch tax law.
Customer service correspondence: up to 2 years after the last contact.
Newsletter data: until you unsubscribe.
Customer account data: until you delete your account or request deletion.
Andora Hats will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
TRANSFER OF DATA
Some of our service providers are located outside the European Economic Area (EEA), for example in the United States or Canada. Where personal data is transferred outside the EEA, we make sure appropriate safeguards are in place, such as an adequacy decision of the European Commission (including the EU-US Data Privacy Framework) or the Standard Contractual Clauses approved by the European Commission.
Andora Hats will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF DATA
We never sell your personal data.
DISCLOSURE FOR LAW ENFORCEMENT
Under certain circumstances, Andora Hats may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
LEGAL REQUIREMENTS
Andora Hats may disclose your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Andora Hats
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability
SECURITY OF DATA
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“DO NOT TRACK” SIGNALS
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Andora Hats aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data, including processing for direct marketing purposes.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Andora Hats relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests. We will respond to your request within one month.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. In the Netherlands, this is the Autoriteit Persoonsgegevens (www.autoriteitpersoonsgegevens.nl). If you live in another EEA country, you can also contact your local data protection authority.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. The main Service Providers we work with are:
Shopify: our webshop platform, which hosts our website and processes orders.
Payment providers (such as Shopify Payments, PayPal and iDEAL providers): to process your payments.
Shipping partners and Innosend: to deliver your orders and handle returns.
Klaviyo: to send e-mails and newsletters.
Okendo: to collect and show product reviews.
Google and Meta (Facebook and Instagram): for website analytics and advertising (see below).
ANALYTICS AND ADVERTISING
We may use third-party Service Providers to monitor and analyze the use of our Service and to show relevant advertisements. These services are only used after you have given your consent via our cookie banner.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Meta Pixel: We use the Meta Pixel (Facebook and Instagram) to measure the effectiveness of our advertisements and to show you relevant ads on Facebook and Instagram. For more information, please visit https://www.facebook.com/privacy/policy
PAYMENTS
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
CHILDREN’S PRIVACY
Our Service is not directed at children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16 without verification of parental consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
By email: willeke@andorahats.com
By post: Andora Hats V.O.F., Turftorenstraat 18, 9712 BP Groningen, The Netherlands