Terms of service

GENERAL TERMS AND CONDITIONS ANDORA HATS

Definitions
Andora Hats: Andora Hats V.O.F., established at Turftorenstraat 18, 9712 BP Groningen, The Netherlands, Chamber of Commerce (KvK) no. 90867440, e-mail info@andorahats.com, phone +31 6 22285517.
Customer: the party with whom Andora Hats has entered into an agreement.
Consumer: a customer who is an individual acting for private purposes.
Parties: Andora Hats and the customer collectively.

Applicability
These terms and conditions apply to all offers, orders, agreements and deliveries of products by or on behalf of Andora Hats. Parties may deviate from these conditions only if explicitly agreed upon in writing. The applicability of general terms and conditions of the customer or third parties is expressly excluded.

Prices
All prices are in euros and include VAT. Shipping costs are shown separately at checkout before you place your order. Shipping within the European Union and to the United Kingdom is free of charge; shipping costs apply for orders to the United States. For orders delivered outside the European Union, import duties and local taxes are at the customer's expense.
Andora Hats may change its prices at any time. The price shown at the moment you place your order is the price you pay. Obvious errors in prices (for example a clearly incorrect price due to a typing error) are not binding.

Formation of the agreement
The agreement is formed when you complete your order and receive an order confirmation from us by e-mail.

Payment
Online orders are paid at the moment of ordering through one of the payment methods offered at checkout. If an agreed payment is not received on time, Andora Hats may suspend delivery until payment has been received.

Delivery and delivery period
Products are delivered while stocks last to the address you provide when ordering. Orders are shipped within 24 hours on business days. Delivery times mentioned on our website are indicative. If we cannot deliver within 30 days after your order, we will let you know and you may cancel the agreement free of charge, in which case we will refund any amount paid without delay.
The risk of loss of or damage to the products passes to you at the moment the products are delivered to you.

Right of withdrawal
As a consumer, you may cancel your online purchase within 14 days after receiving the product, without giving a reason. You can notify us via info@andorahats.com or by using the model withdrawal form below. After notifying us, you must return the product within 14 days.
During this period, please handle the product with care and only try it on as you would in a store. If the product shows wear or damage beyond what is needed to establish its nature, characteristics and functioning, we may deduct the resulting loss in value from your refund. If the original Andora box is missing, or damaged to the extent that it can no longer be used, € 7 will be deducted from your refund.
We will refund the amount paid within 14 days after you notified us of your withdrawal, using the same payment method you used. We may wait with the refund until we have received the product back or you have shown proof that you have sent it back. The costs of returning the product are at your expense. If you use our return label, its cost will be deducted from your refund.
This also applies to products bought on sale.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to products made to the customer's specifications (custom-produced products).

Exchange
Within 14 days of receiving your order, you can exchange your hat for a different size, subject to availability. For exchanges within the European Union, Andora Hats covers the shipping costs, unless the shipping address is located in a remote area or overseas territory where additional shipping costs apply. For exchanges from the United Kingdom, a fee of € 20 applies. For exchanges from other countries outside the European Union, the costs are determined by the shipping costs. The product must be unused, in the same condition as received and in its original packaging, including the Andora box. Please contact us at info@andorahats.com to arrange your exchange.

Custom-produced products
Andora Hats assists customers throughout the quoting, design and proofing process of custom products. Returns or exchanges are not accepted for custom-produced items, unless the product is defective.

Retention of title
Andora Hats remains the owner of all delivered products until the customer has paid in full.

Guarantee and conformity
Our products meet the agreement, the specifications stated in the offer and reasonable requirements of soundness and usability. As a consumer, you always retain your statutory rights if a product is defective. Normal wear and tear, damage caused by accidents, alterations made by the customer, negligence or improper use are not covered.
Please note that due to the color and wool dyeing process, light flecking or marks may be present in the wool. This is not a defect.

Complaints
Please examine your order upon receipt. Complaints about defects should be reported to info@andorahats.com within a reasonable time after you discovered the defect, with a clear description and, where possible, photos. We will respond within 14 days.
If we cannot resolve your complaint together, you can also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Liability
Andora Hats is only liable for direct damage resulting from a failure in the performance of the agreement. Liability for indirect damage is excluded. These limitations do not apply in case of intent or gross negligence, and do not limit your statutory rights as a consumer.

Force majeure
If Andora Hats cannot fulfil its obligations due to circumstances beyond its control, these obligations are suspended. If the situation lasts longer than 30 days, both parties may cancel the agreement, in which case any amount already paid will be refunded.

Changes to these terms and conditions
Andora Hats may amend these terms and conditions. The terms that applied at the moment of your order apply to your order.

Nullity
If a provision of these terms and conditions is void or annulled, the other provisions remain in force. The void provision will be replaced by a valid provision that comes as close as possible to its original intent.

Applicable law and competent court
Dutch law applies to all agreements with Andora Hats. Disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise. As a consumer living in another EU country, you keep the protection of the mandatory rules of your country of residence.

MODEL WITHDRAWAL FORM
(Only fill in and return this form if you wish to cancel the agreement)

To: Andora Hats V.O.F., Turftorenstraat 18, 9712 BP Groningen, The Netherlands, info@andorahats.com

I hereby give notice that I withdraw from my contract for the following product(s):
Ordered on / received on:
Order number:
Name:
Address:
Date:
Signature (only if this form is sent on paper):

Last updated: 19 October 2026